Monday, December 14, 2009


I received an email today from the salesperson who sold me my 97 Yukon. "It's been a year!" it trumpeted, and went on to ask for my future and referral business. I wrote the following reply:

It HAS been a year. We no longer have the Yukon as the mechanical needs were so extensive I'm writing it off as lesson learned. Only buy a vehicle that a trusted mechanic has looked at. Do NOT allow your better judgment to be shushed because someone tells you that the reason for the low, low price is to get people through the door to look at other vehicles. No, the reason for the low, low price is that there are major flaws with the vehicle. Not that I'm blaming anyone but myself. I should have listened to that voice in my head. That being said, I really loved the vehicle and even drove it cross-country, which was likely fool-hardy in it's condition. Would I ever buy another vehicle from Liberty? Probably not, but only because I'd be 1) too embarrassed by my own stupidity, 2) wondering if I would be foolish enough to listen to another sales pitch, and 3) on edge, wondering if the next vehicle I was looking at contained some horrible flaw which would come back to bite me in no time at all. I'm very unpleasant when I'm on edge and wouldn't want to put you (or me) through that.

Thankfully, I will likely never have to decide whether to purchase another vehicle from your dealership as I have moved to Maryland and now get to test the veracity and honor of a host of other dealerships. But I think for now, I will simply focus on finding a good and trustworthy mechanic to thoroughly inspect any used vehicle I would purchase, so that I don't simply take a dealer's word for the condition of the car, particularly if they are selling it "AS IS".

I nearly hit send, but even though what I wrote is true, it isn't the whole truth. We DID after all get in an accident. The accident made the mechanical problems even worse. We would have had to replace the vehicle without the accident, but leaving out the accident is, well, less than truthful. And the entire note was less than kind.

I'm hugely embarrassed by my part in the whole thing. I'm 45 years old. I know better. I did something foolish, like foregoing a $60 mechanics fee when buying a vehicle. Penny-side, pounds foolish.

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